Automating Manual Delivery
An Inc 5000 public sector partner was presented by a large energy customer the need to provision Virtual Machines (VMs) through ServiceNow to improve current 2-plus month manual delivery process.
ServiceNow is the single pane of glass from which all IT services are requested and with which Tech Data’s Cloud & Automation Services team is well-versed in solutions development and delivery. vRealize Automation and Orchestration were utilized to manage the lifecycle of the VMs and integrate with other disparate systems to provision servers and provided one form to request resources with automated and conditional approvals.
The customer realized benefits immediately with Improved time to delivery (1.5 hours), faster upgrades, and a managed lifecycle including decommissioning and consistent delivery of resources. The partner quickly delivered a right-size solution leveraging Tech Data IP and best-in-class industry solutions, thus enhancing profitability and ‘trusted advisor’ status with their customer.